Explore the 2026 AI trends shaping UX research: MCPs, AI moderation & digital twins. Register for the webinar
Enterprise User Research Tool

Customer Understanding
at Enterprise Scale

Condens turns scattered insights into shared knowledge, so your teams can find, trust, and use research without wasting time.
Airbus
kpmg
Avios
kimberly_clark
expel
siemens
zeiss
Volkswagen
accenture
whirlpool

An enterprise solution that brings customer knowledge to every team

From running studies to sharing outcomes, everything stays connected and easy to use.
AI-powered insights

Purpose-built AI for customer insights

Condens AI accelerates your research analysis and makes insights instantly accessible for everyone in your organization, from researchers to product managers, designers & stakeholders.

Anonymize and redact sensitive data

Built-in anonymization tools let you protect participant privacy when sharing insights or handling sensitive research.

Speed up analysis and synthesis

Condens AI lets you analyze, summarize, and cluster raw research quickly just by asking questions. It’s like interviewing your data.

Tailor how stakeholders explore and engage with research

The Insights Magazine gives stakeholders a curated space to explore validated findings and ask AI questions in their own words to get evidence-backed answers, instantly.

Bring customer knowledge into every conversation

With AI search in Slack and Microsoft Teams, stakeholders can surface research findings without leaving their workflow, extra logins, or waiting.

See what stakeholders are searching for

Impact Analytics help you identify topics and questions stakeholders explore most in the Insights Magazine, so you can align research with stakeholder needs.
Centralized knowledge

Build a single source of truth that’s trusted, consistent, and actionable

In fast-growing enterprises, research often gets scattered across tools and teams, resulting in duplicated work, wasted time, and inconsistent decisions. Not with Condens.

Centralize all customer data

Collect, secure, and manage all research data — from interviews and product feedback to external agency reports — in one purpose-built platform designed for qualitative data.

Eliminate duplicate research and costs

Quickly find existing findings before starting a new study, saving research hours and budget. Condens ensures that all past evidence is the starting point for new projects.

Build durable, cross-project knowledge

Connect evidence across multiple studies to validate long-term trends and foundational insights, transforming isolated data into lasting, strategic knowledge.

Drive consistency with standardized workflows

Scale your research practice with a standardized taxonomy, templates, and reporting structures that keep every team aligned and every finding reliable.
"Condens has helped us save about 17,5 working hours per employee per term on research analysis. This has made real impact on how quickly and effectively we are able to engage with data and analyze findings."
Photo of Lily Donnelly
Lilly Donnelly
Marketing Manager at MyTutor
Secure infrastructure

Seamless workflow, granular control, and secure integrations

Condens fits into your existing enterprise stack with ease, giving ReOps and IT teams a clear oversight of data access, retention, and system connections, so you stay in control at scale.

Condens API & MCP Server

Build custom workflows with open APIs or use the Model Context Protocol (MCP) for secure, scalable data exchange with your existing enterprise stack.

SSO and 2FA

Save time for researchers and stakeholders with quick and secure Single Sign-On and 2-Factor Authentication.

Integrations

Integrate your existing tools with Condens to import, analyze, and share research data where your stakeholders are. 

Advanced features designed for Enterprises

Condens provides the security, control, and confidentiality you need to scale your user research practice across multiple teams and locations - without the complexity. 

User Groups & Access Controls

Manage access rights and permissions for individuals or entire groups, maintaining full control over data accessibility. Learn more

Custom data retention

Tailor your data retention period to ensure compliance with privacy standards and reducing your workload. Learn more

Participant Pool

Track and manage participant data across all sessions and projects. Learn more

Usage and Impact Analytics

Track how research is accessed, shared, and used across your organization. Learn more

Project & Session templates

Start every research project or session with the same core structure to ensure data consistency across teams.   Learn more

Global Tag Boards

Streamline organization-wide consistency by creating standardized, segmented tag sets. Learn more

Enterprise-grade security and privacy

Your user research data's security is our priority. We've undergone rigorous certification processes to ensure your information is handled with the utmost responsibility and transparency.

Your data belongs to you

We recognize the sensitivity of research data and guarantee that any data you upload to Condens always remains yours.

Secure hosting

Choose secure hosting with US or EU-based servers, giving you control over data residency to ensure security and compliance with local regulations.

Daily backups

Automatic encrypted database backups on a daily basis that are stored for up to 60 days.

Encrypted transmission

Data is encrypted in transit using Transport Layer Security (TLS) and at rest using AES encryption (AES-256).

Logical separation of data

Our system ensures multi-tenant data separation with PostgreSQL row-level security and CloudFront authorization.

GDPR, HIPAA, CCPA, and APA compliant

Condens ensures the security and privacy of sensitive data by complying with GDPR, HIPAA, CCPA, and APA regulations.

SOC 2 certification

Condens is SOC 2 Type 2 compliant demonstrating enterprise-level security for our customers’ data. A report is available upon request.
Learn more

Data security expertise

Condens works with IT data protection specialist Fresh Compliance GmbH to maintain the high data security standards.

Trusted for support, setup, and partnership

Condens delivers exceptional support when you need it, gets you up and running quickly, and makes ongoing collaboration seamless, backed by verified customer reviews on G2.

9.8 out of 10 rating for Quality of Support based on G2 reviews

Quality of Support

User Research Repository Average: 9.1

9.3 out of 10 rating for Ease of Setup based on G2 reviews

Ease of Setup

User Research Repository Average: 7.2

9.8 out of 10 rating for Ease of Doing Business With based on G2 reviews

Ease of Doing Business With

User Research Repository Average: 6.7

Condens is committed to your success, from setup to scale

Introducing a new user research tool requires a commitment to security, migration, and team adoption. Condens partners with you at every step to ensure a smooth transition and long-term success.
1

Dedicated Success Manager

A dedicated Condens expert by your side — helping your team get up to speed, reach your research goals, and make the most out of Condens from day one.
2

Security Assessments

Condens partners with your procurement, legal, and IT teams to provide all the details needed for a smooth and efficient security review process.
3

Custom Contracts and SLAs

Condens adapts to your organization’s requirements with tailored contracts and SLAs, ensuring reliable uptime, fast responses, and complete peace of mind.
4

Expert Data Migration

Condens makes switching easy by helping you import existing research data without losing context or valuable insights along the way.
5

Personalized Onboarding

Condens offers hands-on training, workshops, and best-practice sessions designed around your team’s setup, so you can see value fast and scale research with confidence.

How industry leaders are maximizing their research impact

See how other enterprises are using Condens to break down silos, centralize research, and seamlessly communicate insights in their organizations.

ZEISS supports their UX research practice and makes research more accessible to the broader company.
Read story
Condens Customer - Syngenta Digital
Syngenta Digital's journey to a centralized user research approach and how it helped them to break down silos.
Read story
BMO-researchers discussing findings
BMO strengthens its research capabilities with a central research repository.
Read story

FAQs

If you have any questions, feel free to reach out to us at hello@condens.io.

  • Teams usually need Condens Enterprise when their legal or procurement process requires custom contract terms, SLAs, or data retention policies. Enterprise also adds user groups, advanced anonymization and redaction, the Condens API, custom MCP connections, and a dedicated Customer Success Manager. SSO, HIPAA support, and AI search in Slack and Microsoft Teams are included in Enterprise and available as add-ons on Business.

  • Yes, Condens Enterprise includes tailored contract terms and service level agreements (SLAs) for uptime and response times. The Condens team works with your legal and procurement teams to agree on terms that fit your requirements.

  • Condens works directly with your procurement, legal, and IT teams to complete security reviews. Condens provides a Data Processing Agreement (DPA), shares its SOC 2 Type 2 report on request, and answers custom security questionnaires.

  • With Condens Enterprise, you can give every stakeholder access through single sign-on (SSO), and viewer accounts are free and unlimited. SCIM provisioning creates and removes accounts automatically through your identity provider. User groups let you manage permissions for whole teams at once, so each group only sees the research meant for them.

  • Condens Enterprise includes every Condens integration, plus the Condens API and custom MCP connections to tools like your company’s internal LLM, Glean, and Microsoft Copilot Studio. With AI search in Slack and Microsoft Teams, stakeholders get cited answers from published research where they already work. Condens also connects with Zoom, Google Drive, Microsoft cloud storage, ChatGPT, Claude, and Figma Make.

  • Condens Enterprise customers get a dedicated Customer Success Manager and onboarding tailored to their team, including hands-on training and workshops. The Condens team also migrates your existing research data and helps you build a taxonomy that works across teams.

  • Yes, Condens offers support during US business hours, with team members in both Europe and the US. Enterprise customers can also agree on guaranteed response times in their SLA.

  • Research teams at Airbus, KPMG, Siemens, ZEISS, Volkswagen, SAS, Accenture, and many other companies use Condens to analyze user research and share insights across their organizations. Read our customer stories to see how they work with Condens.
Condens customer success team

Ready to scale research
impact with Condens?

Connect with one of our experts for a consultation tailored to your organization. We're here to discuss security requirements, custom SLAs, data migration, and how Condens will solve your biggest research challenges.