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UX Research Repository and AI Analysis Platform

From research chaos to a single source
of customer insights you can trust

Bring all your customer knowledge together, analyze it fast, and surface evidence-backed insights your team and AI agents can both act on.
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A home for all your research, with every insight tracing back to the evidence behind it

Built for teams that want research done right; with the flexibility to fit any workflow, the safeguards to keep data accurate and private, and the accessibility to bring everyone along.

Platform

Everything research needs to have an impact

Recordings, notes, and feedback come in transcribed and ready to structure, with AI to speed up the analysis and anonymize anything sensitive so it’s safe to share.

Centralize your customer knowledge

Search across all your research in seconds, surface patterns you’d otherwise miss, and make sure no one starts from scratch when the answer is already there.
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Handle sensitive data with confidence

From PII anonymization and redaction to granular access controls and automated data retention, Condens’ safeguards let you manage sensitive data with no risk.

Customer insights wherever your team needs them

Make research insights available to anyone, anytime. Surfaced through Condens’ search, shared in Slack or Teams, or accessed directly through Claude, ChatGPT, and other AI assistants.
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Faster analysis, always tied to evidence

Work across projects in a split view, pulling raw data into findings with AI speeding up the heavy lifting. Every insight stays connected to its source, preventing guesswork, hallucination, or misrepresentation.
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Condens AI

Research AI grounded in everything you know about your customers

Purpose-built for research, Condens AI generates evidence-backed answers from your data, not assumptions, with safeguards general-purpose AI lacks. You have the final say on every output.
Integrations

Made to fit any workflow, tool stack, and process

Give AI assistants and agents direct access to your research, plug Condens into your existing tools, and extend it into any custom workflow or system your team relies on.

Give your AI assistants and agents real customer knowledge to work with

Connect Condens directly with Claude, ChatGPT, and other AI agents so their outputs are grounded in what your customers actually said, not what AI assumes they did.

Automate data flows and build custom integrations

Push, pull, and sync data between Condens and your existing systems, or build custom integrations that fit exactly how your org works.

Plug in your existing tools and keep working your way

Import from Zoom, Google Drive, Typeform, and more automatically, and send insights straight to Figma, Miro, Slack, or wherever your team needs them.
Enterprise

Built for the long run, with people behind every step

Condens gives your organization the security controls to protect participant data, the support to grow your research practice, and the structure to scale customer understanding without compromising on quality or consistency.

Full control over how research runs at scale

Set your own data retention rules, keep every team working to the same standards, and control access down to the group, with visibility into how widely research is used.
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Human support at product speed

No bots, no queues. A real team responds to every message, follows up on every piece of feedback, and sometimes ships fixes the same day you report them.
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Enterprise-grade security out of the box

Full compliance with SOC2, GDPR, HIPAA, and CCPA, backed by SSO, 2FA, encrypted transmissions, and daily backups, so procurement and legal never become a blocker.
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How industry leaders turn data into actionable insights

Condens empowers organizations around the world to break down silos, centralize customer knowledge, and effortlessly share insights.

We back our claims with evidence, too

I’m just writing you to say how impressed I am with Condens, especially (but not only) the AI features. It’s precise, neutral, and as a feature, it is non-intrusive to my workflow, just as it should be. And I don’t know how you tuned your model parameters but keep it the way it is. It’s excellent!
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Will S. Georg
Principal Researcher at Yelp
I’m absolutely loving the platform. You and the team have done such a great job – it really is a shining example of user centricity in action. Great UI, silky smooth UX and just an absolute joy to use everyday 😊
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Ash Cliffe
Senior User Research Manager at OpenSolar
Condens truly understands the needs of qualitative researchers and continues to evolve in ways that make my work more insightful and efficient. Highly recommended!
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Janine Katzberg
Founder at The Spark Workshops
We've found Condens to be a real game-changer for us. It helped us streamline the entire workflow from note-taking to clustering insights and creating recommendations. The most significant benefit has been its ability to make these insights and recommendations easily accessible to teams from all departments. It helped us build a more collaborative and efficient UX research environment across the company.
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Natalia Patiño
UX Leader & Consultant, Former Head of UX at Freeletics
Our research repository keeps a searchable archive of all our research sessions and findings. It speeds up the qualitative analysis process and simplifies the sharing of insights, ultimately leading to higher-quality findings.
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Tamara Oess
UX Researcher at Yokoy
I feel like with Condens, we have taken our qualitative data analysis to the 21st century.
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Inkeri Parman
Senior Researcher at Pipedrive
With the split screen you can tag raw data and immediately connect it to findings. It makes things super quick.
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Merche Gómez Sánchez
UX Designer at ShortCut Studio
The whole team at Condens are SO helpful! It's honestly been the best customer service I think I have ever received. They're helpful, responsive and knowledgeable.
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Katie Fischer
Senior UX Strategist at The User Story
Condens supports and streamlines the entire process from collecting evidence to sharing findings.
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Thomas Fortmann
User Researcher at WATTx
The team and I are loving the new AI updates to the platform, it has honestly already been so useful, blown away by how accurate the bookmarking and summary suggestions have been.
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Nick Gill
Lead UX Researcher at TrueLayer
We now have a much better opportunity to involve our stakeholders in the research studies and to share the results. This creates trust and transparency and motivates our stakeholders to invest in research
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Liesa Breitmoser
Team Lead UX Research @ Zeiss
We've developed a hashtag among our UX team at Moz, #BeLikeCondens, because dang if their commitment to swift, useful improvements isn't impressive. It's something to strive for.
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Tonya Ricks Sterr
UX Designer at Moz

Turn customer insights into organizational knowledge

Start free for 15 days. No credit card, no lengthy setup, just your whole team actually using customer insights, wherever they work.