Analysis
From raw data to insights — spot patterns, connect dots, and uncover what matters.
TheyDo
Many UX and CX teams use Condens to analyze research and synthesize insights, and TheyDo to map customer journeys and identify opportunities. You can easily bring rich, research-backed insights from Condens into TheyDo to inform journey mapping and service design.
Why integrate Condens with TheyDo?
Condens helps you make sense of raw research data, while TheyDo visualizes the customer experience. By integrating the two, you can:
Back up journey maps with real customer insights from your research
Ensure consistency across research and strategy tools
Reduce manual effort and avoid double work by reusing Artifacts you’ve already created in Condens
Bridge the gap between research and strategy by grounding opportunities and initiatives in actual user data.
How to bring Condens data into TheyDo
The integration is simple:
Export your Artifacts from Condens in Excel or CSV format.
In TheyDo, go to your Building Blocks and select Insights.
Then, click on the Import Insights button and choose . Check the 'I don't use a platform. It's just a CSV file' and click on Continue.
In the modal window, drag and drop your Condens Artifact export.
Next, map your fields so TheyDo can pull the correct data from your Artifact export.
If you're happy with how your data is looking like, confirm your selection by clicking Next, and then click on Import to finish.
And that's it! Your Condens data becomes part of the Insights in TheyDo, ready to be used.
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