Bring user insights to Slack

1. Log into your Condens account and open the Settings.

2. Select the settings tab Integrations.

3. Activate the integration for Slack by clicking the toggle.

   

4. Next, you can select whether you want to enable rich link previews and embedded Highlight snippets, as well as the AI search that surfaces insights directly from the Insights Magazine to Slack.

   

5. Now you will be redirected to Slack. Please log in or choose the account you wish to connect with Condens.

6. Choose the channel to which the Artifacts should be published to.

7. Confirm the settings.

1. Directly above the Artifact, click either Publish or, if the Artifact is already published, Publishing settings.

2. For automatic publishing to your connected Slack channel, make sure the "Post link to Slack" toggle is enabled.

   

1. Copy the sharing link to your video Highlight. You can learn more about it here.

2. Paste the sharing link in your Slack channel.

Engage your stakeholders with descriptive previews of your Highlights and let them instantly play the video with automatic media captions directly in Slack.

If you face any issues with Highlight previews in Slack, please reinstall the Condens app or contact us at hello@condens.io for further assistance.

Condens' AI search in Slack helps cross-functional teams quickly access validated user insights, right where collaboration happens. This is especially useful for:

• Sharing insights quickly during ongoing discussions, team syncs, or decision-making moments

• Helping PMs, designers, marketers, and other cross-functional teammates access research findings without switching tools

• Making research more visible and actionable in daily workflows.

Every answer is based only on published findings from the connected Magazine, just like the AI-powered search inside Condens. Responses are backed by research evidence and include direct links to the source.

However, unlike the conversational AI search in the Magazine, this is a one-question-at-a-time experience—there’s no memory or follow-up context. It’s meant for quick checks directly in the flow of conversations. For deeper exploration or more complex queries, the Magazine in Condens is still the go-to place.

How to set up the AI search in Slack

To get started with asking questions in Slack, a few quick steps are needed:

1. Ensure Slack and Condens are integrated

   To use Ask your Repository in Slack, your workspace must have the Condens Slack integration installed—and the setup must be done by someone who is both a Slack Admin and a Condens Admin.

   • If you’re installing the integration for the first time, simply follow the regular steps outlined here.

   • If your workspace already had the Slack integration installed prior to end of March 2025, you’ll need to remove it and install it again.

2. Open the selected channel in Slack

   Make sure the right people have access to the channel where the Magazine will connected. Anyone in the channel—even non-Condens users—will be able to ask questions and see the AI-generated answers. However, only users with access to Condens will be able to open the linked evidence.

3. Connect a Magazine to a Slack channel

   Click on the three dots menu in the upper-right corner of the selected Slack channel. Then, go to the Integrations tab and click Add an app.

   

4. Search and select the Condens app, and it will be added to the channel.

5. Click on the Connect to Magazine button and select a Magazine. Each channel can have only one Magazine connected to it, but you can add a specific Magazine to multiple Slack channels.

   

6. Once that’s set up, team members can:

   • Mention @Condens in a channel with a question, and Condens will respond in a thread visible to all channel members

   • Use /condens to ask a private question visible only to them.