Getting started

To collaborate with colleagues or clients on Condens invite them with the Invite users button on the lower left in the tool. Enter their email address and they will receive an invitation.

Condens is a flexible workspace where Projects, Participants, Tags, the Magazine, and Search all work together seamlessly.

Projects are the main containers for your research work. For example, a specific study or a continuous feedback loop could each respectively be a Project. You can group them into folders by team or topic to keep things organized.

Tip: Organize your Projects into Folders for better structure and navigation. Folders let you group related Projects—such as by product, team, or business unit—helping you quickly locate information and maintain a clean workspace.

Setting up a new Project

There are two ways to create a new Project:

• Select Projects in the menu on the left and click New Project.

• You can also Create a Project directly from a Folder in the Projects page.

Project structure

Each project follows a consistent structure to keep you organized:

1. The overview page is where you add a title, project information, and the description

2. Sessions is where you enter raw data and notes from your research activities

3. Highlights is where you analyze data and identify patterns

4. Charts is where you can enrich your qualitative data by quantitative visualizations of your research data

5. Artifacts is where you summarize findings before sharing them with others

To start, simply drop any raw data like interviews, usability tests, surveys, or feedback you have into a Session or use integrations to import data.

While the recording is processing, add metadata in the form of Session information fields, like what type of interview it was or the URL to a prototype you are testing. Use the Participants information field to link a research participant to the Session, ultimately building a database of participants and analyzing data based on user segments.

Tip: If you're conducting a live interview, you can use Live Notetaking to mark key moments in real-time, so you're already ahead before the session even ends. Just make sure to start it before the interview begins.

When you upload audio and video recordings, Condens transcribes them for you instantly, even if multiple languages are spoken, and lets you easily anonymize and redact any sensitive data.

The first step is to categorize evidence using tags. Mark some text from the transcript or your notes and assign a tag to create a highlight. Highlights are pieces of evidence and the basis for analysis and sharing in Condens.

From any screen, you can click on the right to open the Note. This is the space where you start documenting your findings. You can start with a note and jot down ideas and cluster research highlights to discover patterns. Notes can follow a document style or be based on a whiteboard. From all notes, you can turn outcomes into findings, reports, or other shareables. You can freely switch between formats of your Artifact.

Pull highlights to the Artifact with drag and drop. Placing multiple highlights on top of each other will create a cluster - similar to affinity diagramming with post-its on a wall.

The Highlights screen shows all highlights across Sessions. Here is where you can analyze the data in a structured manner. Filter and sorting functionality helps to see patterns more clearly. Again, open the Artifact on the right to pull highlights into it and build clusters.

The Charts help you quickly visualize your research data, look at your research data from new perspectives and enrich your qualitative data by quantitative visualizations. Again, open the Artifact on the right to pull charts into it.

The final part of your project again shows the Artifacts, but now in a full-screen mode. Here is where you add the final touch by providing more context to your findings, including images and formatting text.