ZEISS supports their UX research practice and makes research more accessible to the broader company.
Analysis
From raw data to insights — spot patterns, connect dots, and uncover what matters.
Enterprise User Research Tool
Customer Understanding
at Enterprise Scale
Condens turns scattered insights into shared knowledge, so your teams can find, trust, and
use research without wasting time.
An enterprise solution that brings customer knowledge to every team
From running studies to sharing outcomes, everything stays connected and easy to use.
AI-powered insights
Purpose-built AI for customer insights
Condens AI accelerates your research analysis and makes insights instantly accessible for everyone in your organization, from researchers to product managers, designers & stakeholders.
Anonymize and redact sensitive data
Built-in anonymization tools let you protect participant privacy when sharing insights or handling sensitive research.
Speed up analysis and synthesis
Condens AI lets you analyze, summarize, and cluster raw research quickly just by asking questions. It’s like interviewing your data.
Tailor how stakeholders explore and engage with research
The Insights Magazine gives stakeholders a curated space to explore validated findings and ask AI questions in their own words to get evidence-backed answers, instantly.
Bring customer knowledge into every conversation
With AI search in Slack and Microsoft Teams, stakeholders can surface research findings without leaving their workflow, extra logins, or waiting.
See what stakeholders are searching for
Impact Analytics help you identify topics and questions stakeholders explore most in the Insights Magazine, so you can align research with stakeholder needs.
Centralized knowledge
Build a single source of truth that’s trusted, consistent, and actionable
In fast-growing enterprises, research often gets scattered across tools and teams, resulting in duplicated work, wasted time, and inconsistent decisions. Not with Condens.
Centralize all customer data
Collect, secure, and manage all research data — from interviews and product feedback to external agency reports — in one purpose-built platform designed for qualitative data.
Eliminate duplicate research and costs
Quickly find existing findings before starting a new study, saving research hours and budget. Condens ensures that all past evidence is the starting point for new projects.
Build durable, cross-project knowledge
Connect evidence across multiple studies to validate long-term trends and foundational insights, transforming isolated data into lasting, strategic knowledge.
Drive consistency with standardized workflows
Scale your research practice with a standardized taxonomy, templates, and reporting structures that keep every team aligned and every finding reliable.
Secure infrastructure
Seamless workflow, granular control, and secure integrations
Condens fits into your existing enterprise stack with ease, giving ReOps and IT teams a clear oversight of data access, retention, and system connections, so you stay in control at scale.
Condens API & MCP Server
Build custom workflows with open APIs or use the Model Context Protocol (MCP) for secure, scalable data exchange with your existing enterprise stack.
SSO and 2FA
Save time for researchers and stakeholders with quick and secure Single Sign-On and 2-Factor Authentication.
Integrations
Integrate your existing tools with Condens to import, analyze, and share research data where your stakeholders are.
Advanced features designed for Enterprises
Condens provides the security, control, and confidentiality you need to scale your user research practice across multiple teams and locations - without the complexity.
User Groups & Access Controls
Manage access rights and permissions for individuals or entire groups, maintaining full control over data accessibility. Learn more
Custom data retention
Tailor your data retention period to ensure compliance with privacy standards and reducing your workload. Learn more
Participant Pool
Track and manage participant data across all sessions and projects. Learn more
Usage and Impact Analytics
Track how research is accessed, shared, and used across your organization. Learn more
Project & Session templates
Start every research project or session with the same core structure to ensure data consistency across teams.
Global Tag Boards
Streamline organization-wide consistency by creating standardized, segmented tag sets. Learn more
Enterprise-grade security and privacy
Your user research data's security is our priority. We've undergone rigorous certification processes to ensure your information is handled with the utmost responsibility and transparency.
Your data belongs to you
We recognize the sensitivity of research data and guarantee that any data you upload to Condens always remains yours.
Secure hosting
Choose secure hosting with US or EU-based servers, giving you control over data residency to ensure security and compliance with local regulations.
Daily backups
Automatic encrypted database backups on a daily basis that are stored for up to 60 days.
Encrypted transmission
Data is encrypted in transit using Transport Layer Security (TLS) and at rest using AES encryption (AES-256).
Logical separation of data
Our system ensures multi-tenant data separation with PostgreSQL row-level security and CloudFront authorization.
GDPR, HIPAA, CCPA, and APA compliant
Condens ensures the security and privacy of sensitive data by complying with GDPR, HIPAA, CCPA, and APA regulations.
SOC 2 certification
Condens is SOC 2 Type 2 compliant demonstrating enterprise-level security for our
customers’ data. A report is available upon request.
Learn more
Data security expertise
Condens works with IT data protection specialist Fresh Compliance GmbH to maintain the high data security standards.
Leading in onboarding, support, and data security
Condens offers exceptional onboarding, ease of setup, and high-quality support, ensuring compliance with data security and privacy measures, as highlighted by customer reviews on G2 and Capterra.
Quality of Support
User Research Repository Average: 9.1
Ease of Setup
User Research Repository Average: 7.2
Ease of Doing Business With
User Research Repository Average: 6.7
Condens is committed to your success, from setup to scale
Introducing a new user research tool requires a commitment to security, migration, and team adoption. Condens partners with you at every step to ensure a smooth transition and long-term success.
1
Dedicated Success Manager
A dedicated Condens expert by your side — helping your team get up to speed, reach your research goals, and make the most out of Condens from day one.
2
Security Assessments
Condens partners with your procurement, legal, and IT teams to provide all the details needed for a smooth and efficient security review process.
3
Custom Contracts and SLAs
Condens adapts to your organization’s requirements with tailored contracts and SLAs, ensuring reliable uptime, fast responses, and complete peace of mind.
4
Expert Data Migration
Condens makes switching easy by helping you import existing research data without losing context or valuable insights along the way.
5
Personalized Onboarding
Condens offers hands-on training, workshops, and best-practice sessions designed around your team’s setup, so you can see value fast and scale research with confidence.
How industry leaders are maximizing their research impact
See how other enterprises are using Condens to break down silos, centralize research, and seamlessly communicate insights in their organizations.
Syngenta Digital's journey to a centralized user research approach and how it helped them to break down silos.
BMO strengthens its research capabilities with a central research repository.
Ready to scale research
impact with Condens?
Connect with one of our experts for a consultation tailored to your organization. We're
here to discuss security requirements, custom SLAs, data migration, and how Condens will
solve your biggest research challenges.
